1. Do you ship worldwide?

Yes. We offer Free Worldwide Shipping on all products.

2. How long does delivery take?

Estimated delivery time is 10–25 business days, depending on your location and customs clearance. Some orders may arrive faster, others may take longer due to international logistics.

3. Can I track my order?

Yes. Most orders come with a tracking number. You can track your shipment directly on ChinSey.com or through the carrier’s website.

4. What payment methods do you accept?

We currently accept secure payments via Stripe (credit and debit cards).

5. Do you accept returns or refunds?

No. All sales are final. We do not accept returns, refunds, or exchanges.

Please review product details carefully before placing your order.

6. Will I have to pay customs duties?

Some countries may apply customs duties, VAT, or import taxes. These are regulated by local authorities and are the responsibility of the customer.

7. What should I do if my package is delayed?

Most delays are caused by customs or local carriers. If your order has not arrived within the expected timeframe, please contact us at mail@chinsey.com and we will assist you.

8. Can I change or cancel my order?

Once an order has been placed, it cannot be modified or canceled. Please check all details carefully before completing your purchase.