FAQ
Below you’ll find answers to the most common questions about shopping at Chinsey.com.
If you can’t find the information you’re looking for, please contact us at mail@chinsey.com — we’ll be happy to help!
1. Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders.
There are no hidden costs — the price you see on the website is the final price you pay.
2. How long does delivery take?
Delivery times depend on your country and the supplier’s warehouse location.
On average, orders are processed within 2–5 business days and delivered within 10–25 business days.
Please note that customs inspections or international logistics delays may affect delivery times.
3. What payment methods do you accept?
We accept Stripe payments only, which allows you to securely pay with your credit or debit card (Visa, MasterCard, and others).
We do not accept cash on delivery, bank transfers, or PayPal.
4. What currency are prices displayed in?
All prices on our website are shown in euros (EUR).
Your bank or card provider may automatically convert the payment to your local currency.
5. Can I return or exchange an item?
Unfortunately, we do not accept returns or refunds.
All sales are final.
Please review product descriptions carefully before purchasing.
If you receive a defective or incorrect item, contact us within 3 days at mail@chinsey.com — we will review your case individually.
6. Are the products original and new?
Yes. All items sold on Chinsey.com are brand new and sourced from verified international suppliers.
7. How can I track my order?
Once your order is shipped, we will send you an email with tracking information.
You can track the parcel on the courier’s website or in your Chinsey account if tracking is available.
8. What if my package is delayed?
Delivery times may vary due to customs, weather, or logistics issues.
If your order is delayed for more than 45 days, please contact us — we will investigate the issue with our delivery partners.
9. Is my payment information safe?
Yes, absolutely.
All transactions are processed via Stripe, a globally trusted and secure payment platform.
Chinsey.com does not store your card details — your data is encrypted and handled only by Stripe.
10. How can I contact you?
You can reach us anytime via email: mail@chinsey.com
Our support team works every day and responds to messages within 24–48 hours.
